Refund Policy – Kasmeer Wala

At Kasmeer Wala, we believe in providing natural, high-quality products with care, honesty, and respect – just like how we treat our land and community. Your satisfaction is our priority, and we want you to feel confident and happy with every order.

If for any reason you are not fully satisfied, here’s how we handle refunds and replacements with fairness and understanding.

 

1. Our Commitment

✔ We stand by the quality, freshness, and natural goodness of every product.
✔ We ensure that all products are handled and packed with the highest hygiene standards before delivery.
✔ Slight variations in color, texture, or size are normal for natural products and are not considered defects.

 

2. Refunds & Replacements

If you receive damaged, defective, or incorrect items, we are happy to offer a refund or replacement as long as the issue is reported within the following timeframe:

✅ Report within 7 days of receiving your order by sharing photos and details.
✅ We will review the issue and process a refund or replacement as quickly as possible.
✅ The refund will be made to your original payment method or offered as store credit, based on your preference.

 

3. Items Eligible for Refund

✔ Damaged products due to shipping or packaging issues
✔ Defective or incorrect items
✔ Orders missing items or affected by delivery errors

 

4. Items Not Eligible for Refund

❌ Opened or used perishable items like nuts, dry fruits, herbs, or powders unless defective or damaged at the time of delivery
❌ Products returned without proof of defect or damage
❌ Orders delayed due to reasons beyond our control such as courier disruptions or natural events

 

5. How to Request a Refund or Replacement

1. Contact us within 7 days of delivery through WhatsApp or email.

2. Share your order details and photos clearly showing the issue.

3. Our team will review the request and respond with the next steps.

4. Once approved, we will arrange for a refund or replacement as per your choice.

 

6. Delivery Delays & Exceptions

Due to the natural and farm-based nature of our products, occasional delays caused by weather, roadblocks, or courier issues may occur. While we try our best to ensure timely delivery, refunds are not applicable in such cases unless the order is lost or significantly affected.

 

7. Our Promise to You

We treat every customer like family. If you are not happy with your order, we will work with you to resolve the issue with fairness and care. Your trust and satisfaction matter to us as much as the purity of our products.

 

Thank you for being part of the Kasmeer Wala family – where every order reflects nature’s goodness, and every customer is treated with honesty, respect, and care.

Let me know if you want this policy to include specific details for international shipping, or if you want it in Hindi or a more formal legal format. This version is customer-friendly, aligned with your brand’s values, and sets clear expectations while building trust.

📞 WhatsApp: 91032 35898 / 70066 86416
🌐 Website: www.kasmeerwala.com